Privacy Statement
Energie-Nederland prioritizes the correct handling of personal data. With this privacy statement, we would therefore like to provide you with clear and transparent information about how we process the personal data of members, relations – including stakeholders and prospects – and visitors to our website. Naturally, your personal data will be handled and secured with the utmost care. Energie-Nederland complies with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the GDPR Implementation Act.
Our contact information
Energie-Nederland qualifies as a data controller, as stipulated in the GDPR, in the processing of your personal data. We are available to you using the contact information below:
Telephone: +31 (0)70 311 43 50
Email: [email protected]
Visit / Mail: Parkstraat 83
2514 JG Den Haag
What personal data do we process?
As part of our services to members and relations, Energie-Nederland collects and processes personal data. This includes contact information, such as your name, position, business cell phone number and business email address, login information and IP addresses.
If you do not wish to provide personal data necessary for our services, we cannot guarantee the proper performance of our services. If the processing of specific personal data is required by law, we will inform you of this. This includes the potential consequences if you choose not to provide this personal data to us.
What does Energie-Nederland use this data for?
There are several purposes for which Energie-Nederland collects and processes your personal data. For these purposes, we use the personal data we have received from you but may also use personal data obtained from other sources. Consider the personal data obtained by consulting the Chamber of Commerce Trade Register. Your data may be used for:
a. General contact
The data will be used for (i) providing you with the information you requested, (ii) general contact with you about a possible membership to be finalized or a membership already finalized, and (iii) responding to and/or handling questions and/or complaints.
b. To conclude and execute membership
The data is used for the purpose of finalizing a membership and then informing you about membership matters.
c. Member account
Your personal data will be processed to create a member account. The member account allows you to use our services. This allows you to manage your personal member page(s) through your account. Your login information is used to secure your account on the website.
d. Direct marketing
We use your personal information to send newsletters and possibly invitations via email, text messages, phone calls and/or mail, among other means. Through direct marketing, we wish to send you information about our services or events. For example, we publish a newsletter that informs our members and other interested parties about social and economic developments and our views and services.
e. Legal obligation
We may process personal data about you and provide your personal data to third parties if we are required to do so by law or regulation. Consider, for example, investigative agencies and filing tax returns.
f. Debtor management and collection of receivables with respect to our debtors
We process personal data for such purposes as (i) sending invoices, reminders, and collection notices to collect dues; (ii) making a telephone call to remind a debtor of an outstanding debt; and (iii) having court collection proceedings conducted in appropriate cases.
g. In defense against legal claims
We may (have) your personal data processed in order to (be able to) defend ourselves against potential legal claims.
h. Analysis of surfing, search and/or click behavior and personalized offers
To improve our services, we perform analyses and reports through our website so that we can improve our services and, where possible, tailor them even better to your personal situation and requirements.
On what basis are your personal data processed?
Any processing of personal data requires a basis under the GDPR. For example, we process your personal data when we are required to do so by law and when the processing is necessary for the performance of the membership concluded with you. We may also process your personal data to pursue a legitimate interest. A legitimate interest is generally legal, financial or professional in nature. We have a legitimate interest in processing your personal data in the following situations, among others:
- in defense against legal claims;
- for the purpose of general contact with relations and potential members for answering questions and handling complaints;
- to perform analysis and reporting so that we can improve our services.
Finally, we may process personal data if you have given your consent. For example, if you give us permission to send you information about our services or, as an interested party, you would like to receive our newsletter. You have the right to withdraw consent at any time. This withdrawal does not prevent the lawfulness of processing based on consent before the withdrawal.
Sharing personal data with third parties
In certain cases, we may share your personal data with third parties. The transmission of personal data to third parties is done only for the purposes stated in this privacy statement and only on the basis as stated in this privacy statement. For example, we may provide your personal data to the following categories of third parties in the following cases, among others:
a. as necessary for the performance of membership with us;
b. we may have a legal obligation to share personal data with a government agency;
c. our IT service providers may access your personal data if they provide us with support in keeping our software systems and our website secure and stable;
d. we may use a legal aid insurer, collection agency or law firm to collect dues or resolve a dispute with you;
e. our bookkeeper, an accounting firm or other consultant may receive personal data from you as necessary for the work they perform for us;
f. we may use an external server to store your personal data for the purpose of which we provide your personal data to a third party;
g. we may use communications and marketing distribution vendors to distribute marketing materials;
h. to have your personal data destroyed in a careful manner, we may use a data destruction company;
i. we may provide your personal data to our insurer for liability purposes;
j. We use tools and applications to perform our services as efficiently as possible. These tools and applications are managed by third parties. In that case, those third parties may receive personal data.
Otherwise, we only provide your personal data to third parties with your prior consent if this is necessary to pursue our interests or if we are required to do so by law and/or regulations.
Third parties to whom we provide your personal data are themselves responsible for compliance with privacy laws. We are neither responsible nor liable for the processing of your personal data by these third parties. To the extent that a third party processes your personal data on our behalf in the capacity of a processor, we will enter into a processor agreement with such third party that complies with the rules that follow from the GDPR.
We transfer your personal data to a third country or international organization in certain situations. This is for providing the member management environment, providing newsletters and invitations, and providing visitor statistics of our online communication tools. Of course, we abide by all applicable rules in those cases as well.
Publication
We treat your data confidentially and do not publish it.
Personal data security
We take appropriate security measures to protect against the misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration of your personal data. Among other things, we ensure that only the necessary persons have access to your personal data, that access to your personal data is protected, that our website is secured by information security techniques (such as firewalls and SSL certificates), that our passwords are changed regularly, that our premises are secured, and that our security measures are checked regularly (by external parties). If you have the impression that your personal data is not properly secured or there are indications of, for example, misuse, please feel free to contact us at [email protected].
Retention period
Energie-Nederland does not retain personal data longer than necessary for the purpose for which it was provided or required by law.
For most personal data, we do not retain it longer than necessary for the performance of membership, to fulfill the agreements we have made with you, and/or to handle any disputes. However, some personal data must be kept longer by law. There may also be a dispute, and personal data may need to be kept longer for that reason. Finally, we retain personal data for direct marketing until consent is withdrawn.
Exercising your rights
You have the right to view, correct or delete your personal data. In addition to the aforementioned rights, you have the right to request a restriction on the processing of your personal data, the right to object to the processing of your personal data and the right to data portability. The latter means that you may request to receive certain personal data that we process from you in a structured, commonly used and machine-readable format and/or to have it transferred to an organization named by you.
If you wish to exercise any of your rights, please send your request to [email protected]. To prevent abuse, before processing your request, we may ask you to identify yourself by sending us a copy of a valid identification document. In this copy, mask off your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number. For example, you can use the government’s “KopieID app” for this purpose. This is to protect your privacy.
We will respond to your request as soon as possible but at the latest within one month. If, in our judgment, your request is complicated and we, therefore, need more time, we will notify you accordingly. In this case, we will respond to your request substantively within no more than three months.
If you have a complaint about the processing of your personal data, we will, of course, be happy to assist you. If, despite this, you are still unsatisfied with the situation, please note that you have the option of submitting a complaint to the Personal Data Authority. Getting in touch with the Personal Data Authority can be done through the following link, among others: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Automated decision-making
Automated decision-making is not applicable.
Privacy statement changes
This privacy statement was last updated on July 24, 2024. We reserve the right to unilaterally amend or modify this privacy statement by modifying this page. Therefore, you are advised to check this page regularly. In the event of material amendments to this privacy statement, a clear notice will follow via our website.
